Shipping policy

Kruna Outlet is a brand owned and operated by Krunic c´est magique (DinDin), org. no. 996460746 MVA.

This page explains how we ship orders.

We currently ship only to the United States.

We do not ship to Norway, the EU/EEA or any other country.

We use international carriers through our dropshipping partners. Products usually ship from warehouses in China to your address in the USA.

Shipping costs are shown at checkout before you confirm your order. We may offer:

• Flat‑rate shipping;

• Free shipping above a certain order value; or

• Special free‑shipping promotions.

The options you see can change over time.

Once you place an order and payment is confirmed:

• We usually process it within 1–5 business days.

• Processing includes verifying the order, preparing it with our supplier, and handing it to the carrier.

Business days are Monday to Friday, not including public holidays.

After shipment:

• Typical delivery time to US addresses is 7–15 business days.

• In some cases (busy seasons, customs checks, logistics disruptions), delivery can take up to 30 business days.

These timeframes are estimates and not guaranteed. We cannot control delays caused by carriers, customs, weather or other external factors.

When your order ships, we will usually send you a shipping confirmation email with a tracking number.

Please note:

• Tracking may take a few days to update after shipment.

• Some local carriers may not update tracking as frequently.

If you have questions about tracking, contact us with your order number.

Our prices and shipping fees do not include any customs duties, import taxes or other charges that US authorities may apply.

• For many small shipments, no duties are charged, but this is not guaranteed.

• You are the importer of record and must pay any duties, taxes or fees if they are charged.

• We are not responsible for extra costs or delays caused by customs.

Please make sure your shipping address is complete and correct:

• Include apartment or unit number, if any.

• Check city, state and ZIP code.

• Use a name that your local carrier can deliver to.

If the address is wrong or incomplete and the order cannot be delivered, we might not be able to refund or reship for free.

If your order has not arrived:

1. Check tracking with your local carrier or post office.

2. If there is no delivery within 60 business days from the shipping date, and tracking shows no recent movement, contact us.

After we investigate with our logistics partners, we will either:

• Send a replacement; or

• Refund the missing items.

We do not treat a package as “lost” before the 60‑business‑day period has passed.

If your package arrives damaged or with missing items:

• Take clear photos of the outside packaging and the products.

• Contact us within 7 days of delivery.

• Include your order number and photos/video showing the problem.

We will review your case and, if appropriate, provide a replacement or refund as described in our Returns & Refunds Policy.

Shopify notes – Shipping & Delivery

• Create a “Shipping & Delivery” page under Online Store → Pages and add this text.

• Link it in your footer menu (Online Store → Navigation).

• In Settings → Shipping and delivery, configure:

• Shipping zones: only United States.

• Rates: flat‑rate or free shipping thresholds matching what you describe here.

• If you later change shipping times or prices, update both this page and the Shopify settings.