Refund policy

Kruna Outlet is a brand owned and operated by Krunic c´est magique (DinDin), org. no. 996460746 MVA.

Because we use international dropshipping, we handle returns a bit differently from a local store. This page explains how.

• We do not normally accept returns just because you change your mind.

• We do help you if your item is defective, damaged in shipping, or clearly not what you ordered.

• In rare cases, we may agree to a change‑of‑mind return, but this is entirely at our discretion and special rules apply (see section 4).

We do not accept returns to our address in Norway. Where a physical return is required, it will be to a warehouse or supplier outside the US (usually in China).

If there is a problem with your order:

1. Contact us within 7 days of delivery.

2. Include:

• Your order number;

• A clear description of the issue;

• Photos and/or video showing the problem and the packaging if relevant.

Examples:

• Product arrived broken or heavily damaged.

• Product does not work as it should.

• Wrong item, size, colour, or quantity.

What we do:

• We review your case and may ask for additional information or pictures.

• If we confirm that the item is defective, damaged or not as described, we will offer either:

• a replacement at no extra cost to you; or

• a full or partial refund to your original payment method.

In most cases we will not ask you to ship the item back, because international returns are expensive. We may ask you to dispose of it safely or donate it if possible.

If your package has not arrived:

• First check tracking and your local carrier.

• If it still hasn’t arrived within 60 business days from the shipping date, and tracking shows no recent movement, contact us.

After we check with our shipping partners:

• We will send a replacement or refund the undelivered items, at our discretion.

If the problem is due to an incorrect or incomplete address you provided, or if you fail to pick up the package when required, we may not be able to offer a free replacement or full refund.

We do not generally accept returns just because you changed your mind, ordered the wrong item, or no longer want the product.

However, in rare cases and only if we explicitly agree in writing:

• You must contact us within 7 days of delivery.

• The product must be unused, in perfect condition, in original packaging with all tags and accessories.

• You pay all return shipping costs to the address we specify (usually a warehouse outside the US). We strongly recommend using a tracked service.

• Once we receive and inspect the item and confirm it is in original condition, we will refund you, minus:

• any original shipping costs we paid; and

• a restocking fee of up to 20% of the product price.

We will tell you the restocking fee amount before you send anything back.

If the returned item is used, damaged or incomplete, we may reduce the refund further or refuse it.

The following items cannot be returned or refunded unless they are defective or not as described:

• Intimate or sanitary products.

• Health and personal care items.

• Personalised or custom‑made products.

• Digital items or downloadable content.

• Gift cards.

When we approve a refund:

• We issue it to the original payment method used for the order.

• Refunds are in USD.

• Your bank or card provider may need several business days to show the refund in your account.

We may wait to process the refund until:

• We have received and inspected any returned items (if a return is required); or

• We have enough evidence (photos, videos, tracking information) to confirm the problem.

To help us help you:

• Check your order as soon as it arrives.

• Contact us within the stated time limits (7 days for product issues; 60 business days for non‑delivery).

• Give us honest, complete information and clear photos/video.

• Follow our instructions regarding disposal or return.

If we see repeated or dishonest claims, we may refuse future orders.

To report a problem or ask about a return, email:

Email: caretaker@dindin.space

Please include your order number and photos/video where relevant.

Shopify notes – Returns & Refunds

• Create a “Returns & Refunds” page under Online Store → Pages and paste this text.

• In Settings → Policies, you can also paste a shorter version or a link in the Refund Policy section.

• For the 20% restocking fee:

• Shopify doesn’t calculate it automatically. When you manually process a refund, reduce the refund amount according to the policy and state the reason in the refund notes.

• For “no change‑of‑mind returns”:

• Make sure this is also visible on product pages and at checkout (link to the policy in the footer).